ace78's Privacy Policy

ace78 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. Protecting the privacy of our users' ("you", "user") personal information is one of our highest priorities.

This privacy policy applies to the ace78 website, mobile platform, and all related services. By creating an account on ace78, using our services, or browsing our website, you agree to the terms of this policy. We aim to be fully transparent at every step — from helping you understand this policy to keeping your information secure.

Our services are for users aged 21 and above only. We do not collect information from minors, and if any minor's information is collected by mistake, it will be deleted immediately.

ace78 may collect the following types of information:

2.1 Personal Identification Information

• Full name and username
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical & Usage Information

• IP address
• Device type, operating system, and browser information
• Login and logout times and dates
• Which pages you visited and how long you spent on them
• Gaming activity data and history
• Information collected from Cookies and similar tracking technologies

ace78 collects and uses your information for the following purposes:

3.1 Account Management

Your information is used to create and manage your account, verify your identity, and ensure account security.

3.2 Financial Transaction Processing

Financial information is used to provide deposit and withdrawal services and to prevent fraudulent activity. The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000.

3.3 Service Improvement & Personalisation

Information is used to analyse your gaming preferences and present more relevant services and promotional offers.

3.4 Customer Support

Relevant information is used to assist you through our 24/7 live chat and email support services. Our support team provides assistance in both Bengali and English.

3.5 Legal & Regulatory Compliance

Necessary information is retained to comply with applicable laws and regulations and to ensure responsible gaming.

ace78 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Providers

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical support, and customer service. These parties are required to comply with our privacy standards.

4.2 Legal Requirements

Information may be disclosed in compliance with applicable law in response to court orders, legal proceedings, or valid requests from government authorities.

4.3 Business Changes

Your information may be transferred in the event of a business merger, acquisition, or asset transfer involving ace78. You will be notified in due course if such a change occurs.

The ace78 website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

5.1 Cookies We Use

• Essential Cookies: Required for login sessions and account security.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Analyse usage patterns to improve service quality.

You can control or disable cookies through your browser settings, though this may limit some of ace78's functionality.

ace78 applies industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transfers are secured using SSL/TLS encryption technology.
• Firewall & Anti-Fraud Systems: Multi-layered security measures are maintained to prevent unauthorised access.
• Access Controls: ace78 staff can only access user information within defined limits and strictly for work-related purposes.
• Regular Security Reviews: Our systems and processes undergo regular security audits.
• Data Backup: Your information is backed up in a secure and encrypted manner.

ace78 retains your personal information only for as long as necessary:

• All account information is retained while your account is active.
• After an account is closed, certain information may be retained for a further period to meet legal and regulatory obligations.
• Financial transaction records are generally retained for the mandatory period.
• Information that is no longer needed is securely deleted or anonymised.

As an ace78 user, you have the following rights:

8.1 Right to Access

You have the right to know what information we have collected about you. To request this information, write to [email protected].

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. This can be done through your account settings or via the support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted, though not all information may be removed if legal obligations apply.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Object

You may object at any time to the use of your information for marketing purposes.

To exercise these rights, please contact our support team. We are committed to responding to your requests appropriately.

The ace78 platform may include software from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe). These third parties have their own privacy policies, and ace78 is not responsible for information collected through their services.

When processing payments on ace78, the individual security and privacy policies of bKash, Nagad, Rocket, Upay, or the relevant bank will apply.

ace78 strictly follows a 21+ age policy. We do not knowingly collect personal information from minors (persons under 21 years of age). If we believe that a minor has created an account, we will immediately close that account and delete the associated information.

A note to parents — if you believe your child has created an account on ace78, contact us immediately at [email protected].

ace78 places the highest importance on responsible gaming. We can analyse your gaming activity data to identify signs of problematic gaming and provide assistance when needed. Using data for this purpose serves both your interests and those of the wider community.

To learn more about responsible gaming, visit our Responsible Gaming page.

ace78 reserves the right to amend this privacy policy when necessary. If significant changes are made, we will notify you in the following ways:

• By displaying a notification on the platform
• By sending a message to your registered email address
• By noting the date of the latest update on this page

Continued use of ace78 after a revised policy is published will be considered as your agreement to the new policy. Visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, our support team is always ready to help:

• Instant support via 24/7 live chat
• Email: [email protected]
• Support available in both Bengali and English