ace78 FAQ — All Your Questions Answered Here

Contact ace78 live chat immediately or email [email protected]. Our support team will temporarily suspend the account and begin an investigation. Your identity will then be verified and your password will be reset. Once the account is secured, you can use it normally again.

Yes. ace78 uses full SSL encryption technology, which means your password, transaction details, and personal data are always kept encrypted. Data is never sold or shared with any third party. The platform follows fair play principles and is committed to maintaining a safe gaming environment.

A good password should have at least eight to twelve characters, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid simple passwords like your date of birth or "123456". Use a separate, unique password just for ace78 — do not reuse a password from another site.

The real ace78 address is ace78.mom — do not log in from any other URL. Phishing sites often use names like ace78.net, ace-78.com, or something that looks similar. Instead of clicking a suspicious link, type ace78.mom directly into your browser. If you see the SSL lock icon, the site is safe.

All identity documents and files submitted to ace78 are stored securely on encrypted servers. Only authorised members of the verification team can access them. Documents are not shared with any third party. The ace78 privacy policy explains in detail how your data is protected after verification is complete.

A name mismatch increases the risk of fraud and money laundering. ace78 needs to confirm that the person who opened the account and the person withdrawing funds are the same individual. So the name on your ace78 profile must exactly match the name on your bKash, Nagad, Rocket, or bank account.

The reason for rejection is usually communicated by email. The most common reasons are blurry images, partial scans of a document, or a name mismatch. Please resubmit clear, correct documents. If you are unsure about anything, ask the support team in live chat — they will guide you step by step.

The most commonly accepted document is the National ID card (NID). A valid passport and driving licence are also accepted. You must submit clear photos or scans of both the front and back of the document. Blurry or damaged images are not accepted. Contact support to confirm which documents are currently accepted.

Verification is primarily for your own protection. It ensures that no one else can open an account in your name or withdraw your funds. It also helps maintain a safe and responsible gaming environment. Without verification, withdrawal options may be limited.

ace78 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. All methods are safe and fast.

The minimum deposit at ace78 is ৳500 for every payment method. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, you must send at least ৳500. Deposits below this amount will not be processed.

ace78 does not charge any processing fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may charge a transfer fee according to their own terms. That fee is outside ace78's control. Bank transfer charges from your bank may also apply.

Log in to your ace78 account and go to the Cashier or Deposit section. Select bKash and enter the deposit amount (minimum ৳500). Send money from your bKash app to the ace78 bKash number shown on screen. Save the transaction ID and submit it in the form. Your balance is usually updated within a few minutes.

Withdrawals from ace78 are usually completed within 5 to 30 minutes. However, verification or banking processes may occasionally cause a slight delay. The process is fastest when your account is fully verified. If there is a delay, let us know via live chat.

The minimum withdrawal amount at ace78 is ৳1,000. Withdrawal requests below this amount cannot be processed. This rule applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer all have the same minimum limit of ৳1,000.

Yes, ace78 offers withdrawals 24 hours a day, 7 days a week. You can submit a withdrawal request at night, on Fridays, or on any public holiday. Processing is usually completed within 5 to 30 minutes. If you have any issues, 24/7 live chat support is available.

Yes, but to withdraw bonus funds you must meet the wagering requirements. For the ace78 welcome bonus, the condition is that you must wager 10 times the bonus amount — on the bonus amount only, not the deposit. For example: if you receive a ৳1,000 bonus, you must place ৳10,000 in wagers before winnings from the bonus can be withdrawn.

If a withdrawal is showing as pending for more than 30 minutes, contact us via live chat or at [email protected]. Sometimes a withdrawal may be held if account verification is incomplete or if the name does not match the payment method. The support team will look into it and resolve it promptly.

In live roulette, a real dealer spins a wheel and releases a ball in front of you. You place bets on which number or color the ball will land on. Betting options include specific numbers, odd or even, red or black, and various number groups. You can watch the entire process in real time through a live video stream.

In baccarat, the side — "Player" or "Banker" — whose points are closest to 9 wins. You can bet on either side or on a tie. In the card point system, 10s and face cards count as zero. A live dealer runs the entire process and you watch it in real time.

Yes, ace78's live casino is fully mobile-friendly. Live dealer games can be played from the browser of any Android or iOS smartphone or tablet — no separate app download is needed. A stable internet connection is recommended for the best experience.

ace78's live table games offer tables with a range of limits, with options for both low-budget players and experienced high-budget players. The minimum and maximum limits for each table are displayed on that table's screen. For more details, ask in live chat.

Yes. Live dealer games at ace78 are powered by reputable providers such as Evolution Gaming and Ezugi, who follow international fair play standards. The entire process is visible transparently through a live video stream, so any irregularity would be noticeable.